If you have a question about a Bag-A-Nut product please feel free to give us a call at 1-800-940-2688 or email us.

Parts and Assembly Lists

Need to order a part or learn how to assemble a Bag-A-Nut product? Be sure to view our parts lists and assembly videos.

Shipping

We ship our products all over the world. Depending on what product you purchase as well as your location the products are either shipped UPS or by special freight. Currently online orders can be made for the Continental US. For all other countries (as well as Hawaii and Alaska) please email your name, address and the product you are interested in to international@baganut.com.

Returns and Refunds of Products

“Bag-A-Nut” will offer a refund of the cost of the "Bag-A-Nut" unit if you are not satisfied with the efficiency of the product at picking up your nuts. The product must be returned within 30 days of receipt of product. Original shipping expenses and return shipping expenses are to be paid by the customer. If the returned product is damaged or dirty, the customer will be refunded the value of the product at the remanufactured unit retail price (approximately 82% of the original retail value).

“Bag-A-Nut” undertakes to ensure to all our customers that goods leave our warehouse in perfect condition. Should those goods not be received by you in perfect condition, then any damage to or shortfall in products must be reported to “Bag-A-Nut” by email to info@baganut.com within 72 hours after receipt of the goods. All defected goods must be returned in their original packaging with the original order form to be sighted by “Bag-A-Nut”. Replacement goods will only be shipped after the faulty item is received by “Bag-A-Nut”. Return postage costs incurred by you will be issued by credit to your nominated credit card after the goods have been sighted by “Bag-A-Nut”.

In the unlikely event that you receive an incorrect item, this should be reported to “Bag-A-Nut” by email to info@baganut.com within 72 hours after receipt of the goods. All incorrect goods must be returned in their original packaging with the original order form to be sighted by “Bag-A-Nut”. Replacement goods will only be shipped after the incorrect item is received by “Bag-A-Nut”. In the event that “Bag-A-Nut” is unable to replace the item, a refund will be provided. Return postage costs incurred by you will be issued by credit to your nominated credit card after the goods have been sighted by “Bag-A-Nut”.

No refunds are offered if you have changed your mind about the goods.

Refunds will be issued by credit to the nominated credit card.

Items Purchased from Dealers

Warranties and guarantees on purchases made from Bag-A-Nut distributors or dealers are at the discretion of the dealer. All claims for warranties and guarantees must be placed with the dealer where the product was purchased. Parts purchases outside of warranty coverage can be placed with dealers or directly with Bag-A-Nut. 

Product Warranty Information

Bag-A-Nut warrants their products against defects in materials and workmanship for a period of one year from the date of purchase and agrees to replace any part or parts which Bag-A-Nut determines to be defective. This warranty is conditional on receipt of defective part or parts shipped back to Bag-a-Nut prepaid. This warranty does not cover damage resulting in any way from misuse or abuse, lack of reasonable care or modification of the product. Please call us at 1-800-940-2688 or contact us online if you have any questions.

Payment

The total amount of your order is to be paid at the time of ordering. “Bag-A-Nut” does not accept deposits or part payments for the purchase of any goods.

All prices include GST (goods and services tax) and are quoted in US dollars only.

We accept all orders by payment with Visa, MasterCard, American Express, Discover or PayPal. Credit Card and PayPal payments will be processed on the day your order is placed. Goods will be forwarded to you once full payment has been cleared.

If the card payment is declined by your issuer for any reason, we cannot hold goods against your order.

Delivery of Products

We ship orders Monday through Thursday. Orders are generally shipped within 24 hours, or on the next working day, of placing your order, once confirmation of full payment is received. Please allow up to 1 week shipping time within the continental US from the date of payment, although in most cases delivery is quicker than this. If you have not received your goods after this period, please email us at info@baganut.com.

Please note that prior arrangements must be made over the phone for orders to be collected from our warehouse.