Home / Refund Policy
“Bag-A-Nut” will refund customer's cost of the "Bag-A-Nut" unit if you are not satisfied with the efficiency of the product at picking up your nuts. The product must be returned within 30 days of receipt of product at customer's expense. If the returned product is damaged or dirty, Bag-A-Nut will refund the value of the product at the remanufactured unit retail price (approximately 82% of customers cost). Badly damaged or old merchandise will be returned to the customer without refund. For speedy refund and resolution, please notify Bag-A-Nut by phone or email.

* Please note all shipping charges are nonrefundable.
* All returns for items with free shipping are subject to a 15% restocking fee to cover original shipping cost.

“Bag-A-Nut” aims for goods to leave our warehouse in perfect condition. Should those goods not be received by you in perfect condition, then any damage to or shortfall in products must be reported to “Bag-A-Nut” by phone or email (info@baganut.com) within 72 hours after receipt of the goods. All defective goods must be returned in their original packaging with the original invoice or packing slip. Replacement goods will only be shipped after the faulty item is received by “Bag-A-Nut”. Return postage costs incurred by you will be issued by credit to your nominated credit card after the goods have been sighted by “Bag-A-Nut”.

In the unlikely event that you receive an incorrect item, this should be reported to “Bag-A-Nut” by email to info@baganut.com within 72 hours after receipt of the goods. All incorrect goods must be returned in their original packaging with the original order form to be sighted by “Bag-A-Nut”. Replacement goods will only be shipped after the incorrect item is received by “Bag-A-Nut”. In the event that “Bag-A-Nut” is unable to replace the item, a refund will be provided. Return postage costs incurred by you will be issued by credit to your nominated credit card after the goods have been sighted by “Bag-A-Nut”.

No refunds are offered if you have changed your mind about the goods, or are simply done using the machine at the end of the harvest season.

Refunds will be issued by credit to the nominated credit card.