Home / Customer Support

If you have a question about a Bag-A-Nut product please feel free to give us a call at 1-800-940-2688 or email us.

Care & use for your Bag-A-Nut:

  • Click HERE for Mini, 12", 18" and 36" Push Models
  • Click HERE for 36" Pull-Behind Models
  • Click HERE for Stab-A-Nut

What to know about your Bag-A-Nut

For best performance, we recommend that your grass be less than five inches. This allows the Bag-A-Nut fingers to reach into the grass and grab the nut.

The cleaner and more level your grounds are, the better the Bag-A-Nut will pick up your nuts.

The nut harvester will require you to sift through some sticks and leaves. To minimize this we recommend that you clear your area of debris before using the machine. Many of our customers blow the area with a blower before harvesting. You can also sort and separate your harvest when emptying your basket, to rid the nuts of objects or debris.

Even with the small added time of sorting, the time saved from using the Bag-A-Nut is very significant. Our return rate is less than 2%! This shows us that even with a money back guarantee, nut growers see the profit in using the Bag-A-Nut for their harvesting needs.

Parts and Assembly Lists

Assembling the Bag-A-Nut takes less than 15 minutes, and we are happy to offer support through our assembly videos, or by phone (904-641-3934) or email at info@baganut.com.

Most repairs can be made affordable and easily in your own home. Review our Parts List for parts numbers and then give us a call to place an order at 904-641-3934.

Free Conversion Pack Parts For the Black Walnut 

If you order the wrong size harvester for your Black Walnuts (your Walnuts are either too small or too large to be effectively picked up by the wheels), please send us a message or call us to get the free parts to change the spacing on your machine. These parts will be free for up to three years from the date of purchase. Proof of purchase is necessary. Shipping is an additional charge.

Contact Info: info@baganut.com, 904-641-3934


We ship our pickers and harvesters all over the world. Most nut harvesters are shipped within 24 hours via UPS in the continental US. Online ordering is available within the Continental US.

For all other countries (as well as Hawaii and Alaska) please email your name, address and the product you are interested in, to Brent@baganut.com or call us at 1-904-641-3934. Or contact us through our "Contact Us" page.

Product Warranty Information

Bag-A-Nut warrants their products against defects in materials and workmanship for a period of one year from the date of purchase and agrees to replace any part or parts which Bag-A-Nut determines to be defective. This warranty is conditional on receipt of defective part or parts shipped back to Bag-a-Nut prepaid. This warranty does not cover damage resulting in any way from misuse or abuse, lack of reasonable care or modification of the product. Please call us at 1-800-940-2688 or contact us online if you have any questions.

Warranty on Powder-coating:

Bag-A-Nut, LLC warrants only item(s) coated by Bag-A-Nut, LLC from significant flaking or rusting due to defects in workmanship for a period of five 5 years from the date of purchase. This warranty excludes any damage to the item(s) which occurs during shipment, due to failures caused by products not supplied by Bag-A-Nut, LLC and/or due to failures resulting from misuse, abuse, accident, neglect, mishandling, misapplication, alteration or modification of the item(s) which in turn, causes premature corrosion or coating failure.

Returns and Refunds of Products

“Bag-A-Nut” will refund customer's cost of the "Bag-A-Nut" unit if you are not satisfied with the efficiency of the product at picking up your nuts. The product must be returned within 30 days of receipt of product at customer's expense. If the returned product is damaged or dirty, Bag-A-Nut will refund the value of the product at the remanufactured unit retail price (approximately 82% of customers cost). Badly damaged or old merchandise will be returned to the customer without a refund. For speedy refund and resolution, please notify Bag-A-Nut by phone or email.

*All shipping charges are nonrefundable.
*All returns for items with free shipping are subject to a 15% restocking fee to cover original shipping cost.

“Bag-A-Nut” aims for goods to leave our warehouse in perfect condition. Should those goods not be received by you in perfect condition, then any damage to or shortfall in products must be reported to “Bag-A-Nut” by phone or email (info@baganut.com) within 72 hours after receipt of the goods. All defective goods must be returned in their original packaging with the original invoice or packing slip. Replacement goods will only be shipped after the faulty item is received by “Bag-A-Nut”. Return postage costs incurred by you will be issued by credit to your nominated credit card after the goods have been sighted by “Bag-A-Nut”.

In the unlikely event that you receive an incorrect item, this should be reported to “Bag-A-Nut” by email to info@baganut.com within 72 hours after receipt of the goods. All incorrect goods must be returned in their original packaging with the original order form to be sighted by “Bag-A-Nut”. Replacement goods will only be shipped after the incorrect item is received by “Bag-A-Nut”. In the event that “Bag-A-Nut” is unable to replace the item, a refund will be provided. Return postage costs incurred by you will be issued by credit to your nominated credit card after the goods have been sighted by “Bag-A-Nut”.

No refunds are offered if you have changed your mind about the goods, or are simply done using the machine at the end of the harvest season.

Refunds will be issued by credit to the nominated credit card.

Items Purchased from Dealers

Warranties and guarantees on purchases made from Bag-A-Nut distributors or dealers are at the discretion of the dealer. All claims for warranties and guarantees must be placed with the dealer where the product was purchased. Parts purchases outside of warranty coverage can be placed with dealers or directly with Bag-A-Nut.

Payment (for US domestic orders only)

The total amount of your order is to be paid at the time of ordering. “Bag-A-Nut” does not accept deposits or part payments for the purchase of any goods.

All prices include GST (goods and services tax) and are quoted in US dollars only.

We accept orders by payment with Visa, MasterCard, American Express, Discover or PayPal. Credit Card and PayPal payments will be processed on the day your order is placed. Goods will be forwarded to you once full payment has been cleared. If any machines are going overseas, bank wire transfer will be required.

If the card payment is declined by your issuer for any reason, we cannot hold goods against your order.

Delivery of Products

Bag-A-Nut ships orders Monday through Thursday. Orders are generally shipped on these days, within 24 hours, or on the next working day, of placing your order- once confirmation of full payment is received. Please allow up to 1 week shipping time within the continental US from the date of payment, although in most cases delivery is quicker than this. If you have not received your goods after this period, please email us at sharon@baganut.com.

Please note that prior arrangements must be made over the phone for orders to be collected from our warehouse.


Bag-A-Nut Partners

Companies that sell nutcrackers:

2694 Reeves Street
Dothan, Alabama 36303
855-Sheller (phone)