Customer Support

For optimal performance, we recommend keeping your grass at 3 inches or shorter. This allows the Bag-A-Nut’s collection tines to reach down and wrap around the nuts effectively.

The smoother and more level your ground is, the better your harvester will perform.

You may pick up some sticks and leaves while harvesting. To reduce this, we suggest clearing the area of debris before use—many of our customers use a leaf blower to prep the ground. When emptying your basket, you’ll likely need to do a quick sort to separate nuts from any remaining debris.

Even with a little time spent sorting, the overall time saved with the Bag-A-Nut is substantial. In fact, our return rate is under 2%! That tells us that nut growers clearly see the value and efficiency the Bag-A-Nut Harvester brings to their harvest.

Assembly typically takes less than 10 minutes, and we’re here to help if you need it. Check out our assembly videos, or contact us for support.

Repairs are simple and affordable to do at home. Just review our parts list for the correct part numbers, then give us a call to place your order. Not sure what you need? Send us a photo through our Contact Us page, and we’ll help you identify the right replacement.

Ordered the wrong size harvester for your black walnuts?

If your walnuts are too small or too large to be picked up effectively by the wheels, don’t worry—we’ve got you covered. Just contact us, and we’ll provide the necessary parts to adjust the spacing on your machine.

These adjustment parts are free for up to 90 days from the date of purchase (proof of purchase required; shipping charges will apply).

See our Detailed Instructions on how to change the spacing on your Pinecone / Black Walnut Harvester.

We ship our products worldwide!

Orders within the continental U.S. usually ship within 24 hours (Monday–Thursday) via FedEx, UPS, or USPS.

For international orders or shipping to Hawaii/Alaska, Contact Us for a quote.

Bag-A-Nut warrants its products against defects in materials and workmanship for one year from the date of purchase. If a defect is found, we will replace the affected part(s) upon inspection. Return shipping of the defective part(s) to Bag-A-Nut must be prepaid.

This warranty does not cover damage caused by misuse, abuse, lack of reasonable care, or product modifications.

If you have any questions, please contact us.

Powder-Coating Warranty
Bag-A-Nut, LLC provides a three-year warranty on powder-coated parts against significant flaking or rusting due to defects in workmanship. This warranty does not cover damage during shipping or issues resulting from misuse, accidents, neglect, unauthorized modifications, or use with non–Bag-A-Nut products that lead to premature corrosion or coating failure.

Bag-A-Nut, LLC will refund customer’s cost* of the Bag-A-Nut unit purchased if you are not satisfied with the efficiency of the product at picking up nuts. The product must be returned within 30 days of receipt of product at customer’s expense. If the returned product is damaged or dirty, Bag-A-Nut will refund the value of the product at the remanufactured unit retail price (approximately 82% of customers cost). Badly damaged or old merchandise will be returned to the customer without a refund. For speedy refund and resolution, please notify Bag-A-Nut by phone or email.

*All shipping charges are nonrefundable.

*All returns for items with free shipping are subject to a 15% restocking fee to cover original shipping cost.

Bag-A-Nut, LLC aims for goods to leave our warehouse in perfect condition. Should those goods not be received by you in perfect condition, then any damage to or shortfall in products must be reported to Bag-A-Nut, LLC by phone or email (info@baganut.com) within 72 hours after receipt of the goods. All defective goods must be returned in their original packaging with the original invoice or packing slip. Replacement goods will only be shipped after the faulty item is received by Bag-A-Nut, LLC. Return postage costs incurred by you will be issued by credit to your nominated credit card after the goods have been sighted by Bag-A-Nut, LLC.

In the unlikely event that you receive an incorrect item, this should be reported to Bag-A-Nut, LLC by email to info@baganut.com within 72 hours after receipt of the goods. All incorrect goods must be returned in their original packaging with the original order form to be sighted by Bag-A-Nut, LLC. Replacement goods will only be shipped after the incorrect item is received by Bag-A-Nut, LLC. In the event that Bag-A-Nut, LLC is unable to replace the item, a refund will be provided. Return postage costs incurred by you will be issued by credit to your nominated credit card after the goods have been sighted by Bag-A-Nut, LLC.

No refunds are offered if you have changed your mind about the goods, or are simply done using the machine at the end of the harvest season.

Refunds will be issued by credit to the nominated credit card.

Warranties and guarantees on purchases made from Bag-A-Nut distributors or dealers are at the discretion of the dealer. All claims for warranties and guarantees must be placed with the dealer where the product was purchased. Parts purchases outside of warranty coverage can be placed with dealers or directly with Bag-A-Nut.

The total amount of your order is to be paid at the time of ordering. Bag-A-Nut, LLC does not accept deposits or partial payments for the purchase of any goods.

All prices include GST (goods and services tax) and are quoted in US dollars only.

We accept orders by payment with Visa, MasterCard, American Express, Discover or PayPal. Credit Card and PayPal payments will be processed on the day your order is placed. Goods will be forwarded to you once full payment has been cleared. International shipments require payment via bank wire transfer.

If the card payment is declined by your issuer for any reason, we cannot hold goods against your order.

Bag-A-Nut ships orders Monday through Thursday. Orders are generally shipped on these days, within 24 hours, or on the next working day, of placing your order- once confirmation of full payment is received. Please allow up to 1 week shipping time within the continental US from the date of payment, although in most cases delivery is faster. If you have not received your goods after this period, please email us at sharon@baganut.com.

Please note that prior arrangements must be made over the phone for orders to be picked up from our warehouse.